bik taka Privacy Policy

bik taka collects personal data through several channels: directly from you during account registration and gameplay, automatically through your use of the Platform, and occasionally from third-party sources such as payment processors and identity verification providers.

1.1 Registration and Account Data

When you create a bik taka account, we collect the following information:

• Identity data: Full legal name, date of birth, gender (optional)
• Contact data: Email address, mobile phone number, residential address (city, district, country)
• Login credentials: Username and encrypted password (passwords are hashed and are never stored in plain text)
• Verification documents: National ID card, passport, or birth certificate scans submitted for KYC (Know Your Customer) compliance

1.2 Financial and Payment Data

To process deposits and withdrawals in Bangladeshi Taka (৳), bik taka collects:

• Mobile financial service account numbers (bKash, Nagad, Rocket, Upay) — reference numbers only, not full wallet credentials
• Bank account name and account number for bank transfer transactions (Dutch-Bangla Bank, BRAC Bank, City Bank, and others)
• Transaction reference IDs, amounts, timestamps, and payment method used

Full payment credentials are processed exclusively through our encrypted payment gateway partners. bik taka does not store raw card numbers or full mobile banking PINs.

1.3 Gaming and Behavioural Data

As you use the bik taka Platform, we automatically collect data about your activity, including:

• Games played, bet amounts placed, win/loss outcomes, session duration
• Sports betting selections, odds accepted, and settlement outcomes
• Platform features accessed, pages visited, and navigation patterns
• Responsible gaming tool usage (deposit limits set, self-exclusion requests, session reminders)

1.4 Technical and Device Data

We automatically collect certain technical information when you access the bik taka Platform:

1.5 Communications Data

If you contact bik taka support via email or live chat, we retain records of those communications — including the content of messages, timestamps, and the resolution of any reported issue — for quality assurance, training, and dispute resolution purposes.

bik taka processes your personal data only for clearly defined, lawful purposes. We do not use your data for any purpose beyond those stated in this policy without your prior consent or a valid legal basis.

2.1 Core Service Delivery

• Creating and maintaining your bik taka player account
• Processing BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer
• Enabling access to casino games, live dealer tables, sports betting markets, and crash games
• Applying responsible gaming tools including deposit limits, session reminders, and self-exclusion
• Providing customer support and resolving account disputes

2.2 Legal and Compliance Obligations

• Verifying player age (18+ requirement) and identity under KYC obligations
• Conducting Anti-Money Laundering (AML) checks and transaction monitoring
• Maintaining audit trails required for financial reporting and dispute resolution
• Detecting and preventing fraud, account abuse, bonus exploitation, and collusion

2.3 Platform Improvement and Analytics

bik taka uses aggregated and anonymised data to understand how players use the Platform, identify technical issues, improve game selection, and optimise the user experience for the Bangladesh market. This analytics data cannot be used to identify any individual player.

2.4 Marketing Communications

With your consent, bik taka may send you promotional communications about new games, deposit bonuses, seasonal offers (such as Eid or BPL season promotions), and platform updates. You may withdraw consent to marketing communications at any time by contacting [email protected] (plain text) or by using the unsubscribe mechanism in any marketing email you receive.

bik taka does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share your data only in the following strictly controlled circumstances:

3.1 Payment Processing Partners

To process your BDT transactions, bik taka shares the minimum necessary payment reference data with our payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and others. These partners receive only the data required to execute and confirm the specific transaction — they do not receive your full gaming history or account profile.

3.2 Game Software Providers

Some bik taka games are delivered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised player session identifiers to enable gameplay, manage jackpots, and maintain game integrity. They do not receive your full identity or financial data.

3.3 Identity Verification Services

To fulfil age verification and KYC obligations, bik taka may use third-party identity verification platforms to cross-reference documents you submit. These providers operate under strict data processing agreements and are not permitted to use your data for any purpose beyond the verification service they provide.

3.4 Legal and Regulatory Disclosure

bik taka may disclose personal data to law enforcement agencies, regulatory bodies, or other authorised parties when required to do so by applicable law, court order, or to protect the rights and safety of bik taka, its players, or the public. We will notify affected players of such disclosure where legally permitted to do so.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of bik taka's business, player data may be transferred to the acquiring entity. In such circumstances, bik taka will notify affected players and ensure the acquiring entity is bound by equivalent data protection obligations.

bik taka uses cookies and similar tracking technologies (such as local storage and session tokens) to keep the Platform functional, secure, and responsive. Cookies are small text files stored on your device by your browser when you visit the Platform.

4.1 Types of Cookies We Use

4.2 Third-Party Cookies

Some game content delivered by third-party providers (Pragmatic Play, Evolution Gaming, and others) may set their own functional cookies to support game loading and session continuity. These cookies are governed by the respective provider's privacy practices and are limited to what is technically required for game delivery.

4.3 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block or clear cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your bik taka account and using core Platform features. For guidance on managing cookies in your specific browser, please refer to your browser's help documentation.

bik taka implements a layered approach to data security, combining technical controls, operational procedures, and staff training to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• At-rest encryption for sensitive stored data including identity documents and financial records
• Password hashing using industry-standard one-way hashing algorithms — plain-text passwords are never stored
• Firewalls and intrusion detection systems monitoring for suspicious access patterns in real time
• Access controls ensuring that bik taka staff can only access the player data necessary for their specific role

5.2 Data Storage Locations

bik taka stores player data on secure servers. Data is backed up regularly to prevent loss from technical failure. Access to backup systems is restricted to a small number of authorised technical personnel and is protected by multi-factor authentication.

5.3 Security Breach Response

In the unlikely event of a data security breach that affects your personal information, bik taka will:

1. Contain the breach and assess its scope as rapidly as possible
2. Notify affected players by email within a reasonable timeframe, describing the nature of the breach and the data affected
3. Advise affected players on recommended protective steps (such as changing passwords)
4. Take corrective measures to prevent recurrence

5.4 Your Role in Account Security

Account security is a shared responsibility. bik taka strongly encourages all players to use a strong, unique password for their bik taka account, enable any available two-factor authentication features, and immediately report any suspected unauthorised access to [email protected] (plain text). bik taka cannot be held responsible for security compromises arising from a player's failure to maintain their own login credential security.

As a bik taka player, you have the following rights with respect to your personal data. To exercise any of these rights, contact [email protected] (plain text) with the subject line "Privacy Rights Request" and your registered email address. bik taka will acknowledge your request within 48 hours and respond in full within 14 calendar days.

bik taka retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

Upon expiry of the applicable retention period, bik taka will securely delete or irreversibly anonymise the relevant data. Anonymised data (from which no individual can be identified) may be retained indefinitely for aggregate statistical analysis.

7.1 Inactive Account Data

Where a player account has been inactive for more than 24 consecutive months, bik taka will contact the registered email address to confirm whether the account holder wishes to retain the account. If no response is received within 30 days of notification, the account may be closed and personal data reduced to the minimum required for legal retention obligations.

bik taka reviews this Privacy Policy on a regular basis to ensure it remains accurate, up to date, and reflective of our current data practices. Changes to this policy may be made at any time.

8.1 Notification of Changes

When material changes are made to this Privacy Policy — that is, changes which substantively affect how we collect, use, or share your personal data — bik taka will notify registered players via:

• An email notice to your registered email address, sent at least 7 days before the revised policy takes effect
• A prominent notice on the bik taka Platform homepage and login page

Minor clarifications, formatting changes, or corrections that do not alter the substance of the policy may be made without individual notification, but the "Last Updated" date at the top of this page will always reflect the most recent revision.

8.2 Your Continued Use

Your continued use of the bik taka Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must cease using the Platform and may request account closure in accordance with the procedure described in the Terms & Conditions.

8.3 Contact for Privacy Matters

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the bik taka privacy team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: "Privacy Query" or "Data Rights Request"
• Response time: Within 48 hours for acknowledgement; full response within 14 calendar days
• Support hours: 24/7 — English and Bengali agents available (Bangladesh Standard Time, UTC+6)